TECHNICAL SKILLS:
Network Infrastructure: Cisco Routing/Switching (CCNA), Wireless Access Points (WAPs), Firewalls, VPN
Wireless Communications: Strong understanding of 3GPP/3GPP2 and GCF standards; in-depth knowledge of cellular network architectures, mobility management, handovers, and call processing across 3G, 4G LTE, and 5G NR technologies.
Protocols & Standards: TCP/IP, BGP, OSPF, MPLS, 4G LTE/5G NR, 3GPP Standards, QoS, VLANs
Automation & Scripting: Python
Tools & Analysis: Wireshark, Qualcomm tools (QXDM Professional, QCAT, QPST)
Operating Systems: Linux (RHEL/CentOS), Windows Server, macOS
Mobile Platforms: Android and iOS
RELEVANT EXPERIENCE:
Network Engineer
Accenture, Buffalo, NY, USA
Jan 2024 – Present
Spearheaded the design and implementation of routing and switching architectures, resulting in a 15% reduction in network latency and improved data flow.
Configured, installed, and commissioned network devices (Routers, Switches, Firewalls, Load Balancers), ensuring 99.99% network uptime and availability.
Provided Tier 2/3 technical support, resolving complex network issues and creating comprehensive documentation, improving team efficiency by 20%.
Managed the full lifecycle of problem records, collaborating with vendors and customers to achieve rapid incident resolution and maintain high customer satisfaction scores.
Project Manager
Accenture, Chicago, IL, USA
Feb 2023 – Dec 2023
Led cross-functional teams through the entire project lifecycle, consistently delivering projects on time and within budget, exceeding client expectations.
Managed project roadmaps, requirements, dependencies, and risks, proactively mitigating potential roadblocks and ensuring smooth project delivery.
Developed comprehensive test strategies covering all end-user scenarios, resulting in a 10% reduction in post-implementation issues.
Served as the primary interface between clients and vendors, facilitating timely issue resolution and maintaining strong stakeholder relationships.
Senior Field Test Engineer
umlaut, Mississauga, ON, Canada
Aug 2013 – Feb 2023
Collaborated with UE OEMs and network operators to resolve complex 4G/5G system issues, improving end-to-end performance and functionality.
Led Radio/Protocol Interoperability Testing (IOT) for new mobile handsets, ensuring seamless network integration and launch readiness.
Partnered with cross-functional teams to implement and test network solutions for mobile and IoT devices, contributing to the successful deployment of innovative technologies.
EDUCATION:
Bachelor of Engineering – Electrical Engineering (Telecommunications)
Ryerson University, Toronto, ON
Sep 2007 – Apr 2012
Relevant Coursework: Cellular Mobile Communications, Advanced Computer Networks, Analog Communication Systems, Digital Communication Systems, and Optical Communication Systems.
CERTIFICATION:
Cisco Certified Network Associate (CCNA)